Frequently Asked Questions

Everything you need to know about shopping with Peppermayo US

How long does shipping take within the United States?

We offer both Standard and Express shipping options. Standard shipping typically takes 5-8 business days, while Express shipping arrives within 2-4 business days via DHL or FedEx.

What is your return policy?

We accept returns on full-priced items within 30 days of delivery. Items must be in original condition with tags attached. Please note that for hygiene reasons, swimwear and jewelry cannot be returned.

Do I have to pay for return shipping?

Customers are responsible for the cost of return shipping. We recommend using a trackable service to ensure your return reaches our warehouse safely.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and 'Buy Now, Pay Later' services including Afterpay and Klarna.

How do I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also track your parcel directly through our website using your order number.

How do I know what size to buy?

We provide a comprehensive size guide on every product page. If you are between sizes or need specific measurements, our customer service team is happy to assist with fit recommendations.